Message from Welsh Water 21/01/25 4pm
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Dwr Cymru Welsh Water
Burst water main at our Bryn Cowlyd Water Treatment Works
Emergency update
Updated: 16:00 21 January 2025
We can confirm that our network has now refilled and water supplies have been restored. All affected schools are now back on supply.
To recognise the inconvenience being experienced by customers whose supplies have disrupted, each eligible household will receive £30 compensation for every 12 hours their supplies have been affected. This will automatically be paid to customers bank accounts, or their water account is their balance is more than the compensation payment. Cheques will be issued over the coming weeks to customers who do not have registered a bank account with us. Business customers will be paid £75 in compensation for every 12 hours their supplies have been affected but businesses will also be able to submit separate claims for additional loss of income.
Details have been published here for household and business customers who have been impacted by this incident.
We wish to apologise again for the inconvenience experienced by customers and wish to thank you for working with us.
Bottled water stations will remain open until 6pm this evening:
- Bodlondeb site, LL32 8DU
- Parc Eirias, LL29 7SP
- Llandudno West Shore Car Park, LL30 2BG
Visit After an incident | Dŵr Cymru Welsh Water to find out more.
Discoloured water from your taps is normal after a supply interruption. This is usually temporary and disappears once the network settles.
We also ask that customers check their taps to ensure that they are closed to help conserve supplies as we refill the network.
Customers can get the latest information on in your area or follow social media channels.
FAQs: After an incident | Dŵr Cymru Welsh Water
Posted on 16/01/2025