Conwy County Borough Council Service Delivery During Lockdown Questionnaire

Conwy County Borough Council has had to deliver services differently because of Covid 19 restrictions. We’re pleased that by changing how we work, we have continued to deliver most of our services, and we now want to know your views on the changes to we made. We want to know if there are changes you would like us to keep or services that you want to go back to the old way of working. The survey should take no more than 10 minutes and your response will be anonymous. We will use your feedback to help us consider how we deliver services in the future.

What Council Service(s) have you accessed during lockdown? Has it been easier or harder to access services during the pandemic? Tick all that apply:
	It’s been easier	It’s been the same	It’s been harder	Not used
Recycling and Waste (recycling centres, fly-tipping, collections)	Recycling and Waste (recycling centres, fly-tipping, collections) It’s been easier	Recycling and Waste (recycling centres, fly-tipping, collections) It’s been the same	Recycling and Waste (recycling centres, fly-tipping, collections) It’s been harder	Recycling and Waste (recycling centres, fly-tipping, collections) Not used

Help applying or searching for a job	Help applying or searching for a job It’s been easier	Help applying or searching for a job It’s been the same	Help applying or searching for a job It’s been harder	Help applying or searching for a job Not used

Council Tax (Re-banding, discounts and recovery of payments)	Council Tax (Re-banding, discounts and recovery of payments) It’s been easier	Council Tax (Re-banding, discounts and recovery of payments) It’s been the same	Council Tax (Re-banding, discounts and recovery of payments) It’s been harder	Council Tax (Re-banding, discounts and recovery of payments) Not used

Housing Benefit/Council Tax Reduction/Discretionary Housing Payments	Housing Benefit/Council Tax Reduction/Discretionary Housing Payments It’s been easier	Housing Benefit/Council Tax Reduction/Discretionary Housing Payments It’s been the same	Housing Benefit/Council Tax Reduction/Discretionary Housing Payments It’s been harder	Housing Benefit/Council Tax Reduction/Discretionary Housing Payments Not used

Welfare Rights Advice Service	Welfare Rights Advice Service It’s been easier	Welfare Rights Advice Service It’s been the same	Welfare Rights Advice Service It’s been harder	Welfare Rights Advice Service Not used

Adult Social Care	Adult Social Care It’s been easier	Adult Social Care It’s been the same	Adult Social Care It’s been harder	Adult Social Care Not used

Children and Families Social Care	Children and Families Social Care It’s been easier	Children and Families Social Care It’s been the same	Children and Families Social Care It’s been harder	Children and Families Social Care Not used

Help for people with disabilities	Help for people with disabilities It’s been easier	Help for people with disabilities It’s been the same	Help for people with disabilities It’s been harder	Help for people with disabilities Not used

Help for carers	Help for carers It’s been easier	Help for carers It’s been the same	Help for carers It’s been harder	Help for carers Not used

Planning Services (enforcement, building control, planning applications)	Planning Services (enforcement, building control, planning applications) It’s been easier	Planning Services (enforcement, building control, planning applications) It’s been the same	Planning Services (enforcement, building control, planning applications) It’s been harder	Planning Services (enforcement, building control, planning applications) Not used

Libraries	Libraries It’s been easier	Libraries It’s been the same	Libraries It’s been harder	Libraries Not used

Theatres and Conferences	Theatres and Conferences It’s been easier	Theatres and Conferences It’s been the same	Theatres and Conferences It’s been harder	Theatres and Conferences Not used

Leisure Services (Leisure centres, play areas)	Leisure Services (Leisure centres, play areas) It’s been easier	Leisure Services (Leisure centres, play areas) It’s been the same	Leisure Services (Leisure centres, play areas) It’s been harder	Leisure Services (Leisure centres, play areas) Not used

Education (Schools)	Education (Schools) It’s been easier	Education (Schools) It’s been the same	Education (Schools) It’s been harder	Education (Schools) Not used

Education (Accessing grants)	Education (Accessing grants) It’s been easier	Education (Accessing grants) It’s been the same	Education (Accessing grants) It’s been harder	Education (Accessing grants) Not used

Parking and Travel (permits, blue badges, public transport)	Parking and Travel (permits, blue badges, public transport) It’s been easier	Parking and Travel (permits, blue badges, public transport) It’s been the same	Parking and Travel (permits, blue badges, public transport) It’s been harder	Parking and Travel (permits, blue badges, public transport) Not used

Births, Deaths and Marriages	Births, Deaths and Marriages It’s been easier	Births, Deaths and Marriages It’s been the same	Births, Deaths and Marriages It’s been harder	Births, Deaths and Marriages Not used

Environmental Health	Environmental Health It’s been easier	Environmental Health It’s been the same	Environmental Health It’s been harder	Environmental Health Not used

Business Development Services (business grants, start-up, rural development)	Business Development Services (business grants, start-up, rural development) It’s been easier	Business Development Services (business grants, start-up, rural development) It’s been the same	Business Development Services (business grants, start-up, rural development) It’s been harder	Business Development Services (business grants, start-up, rural development) Not used

Making payments for Council services	Making payments for Council services It’s been easier	Making payments for Council services It’s been the same	Making payments for Council services It’s been harder	Making payments for Council services Not used

	What service being paid for?

	Other	Other It’s been easier		Other It’s been the same		Other It’s been harder		Other Not used

	Please state what and why

How would you want to have your say about service changes in the future?

‘Face to face’ forums

‘Face to face’ individual meetings

Online video forum meetings

Online video one to one meetings

E-mail

On the phone

Web chat

Answering surveys on the website

I would like to join a citizens panel who get asked questions regularly

Thank you for taking the time to give us feedback.

Page 1/1