Leisure Survey

All completed questionnaires will be entered into a free prize draw to win a year's free gym membership!  (Contact details or Ffitcard No: CCB required to enter into draw)

	Do you have a Conwy Ffit card?
	Yes
	No

	Name:

	Contact No:

	Ffitcard No:
	CCB:

	How long have you used Conwy leisure centres?
	under 1 year
	1 - 2 years
	3 - 5 years
	5 - 10 years
	10+ years

	Are you aware that improvements have been made to our fitness suites?
	Yes
	No

	Do you think your membership gives you value for money?
	Yes
	No

	If no, please explain:

	Which leisure facility/ies do you usually attend?
	Abergele Leisure Centre
	Colwyn Leisure Centre
	Creuddyn Leisure Centre
	Dyffryn Conwy Leisure Centre
	Hwb Yr Hen Ysgol
	James Alexander Barr Tennis Centre
	John Brights Leisure Centre
	Llandudno Junction Leisure Centre
	Llandudno Swimming Centre
	Llanrwst Swimming Pool
	The Barn
	Ysgol Aberconwy Sports Centre

Opening Times

	Are you aware of the leisure centre opening times?
	Yes
	No

	What days do you usually visit the leisure centres?
	Monday
	Tuesday
	Wednesday
	Thursday
	Friday
	Weekends

	What time of day do you usually visit the leisure centres:
	Before 9am
	9am - 12pm
	12pm - 5pm
	5pm - 8pm
	After 8pm

	On average, how often do you visit the leisure centres?
	5-7 times a week
	2-4 times a week
	Once a week
	Once a month
	Other

	Would you be affected if leisure centres closed earlier in the day?
	Yes
	No

	If yes, please explain?

Review of Bookings and Services at each site

	Which club/activity do you usually attend?

	Would you consider changing the time that you usually exercise?
	Yes
	No

	If no, please explain:

	Would you consider attending an alternative leisure centre?
	Yes
	No

	If yes, how far would, you be prepared to travel to attend? (e.g. when and where):

	if no, please explain:

	Would you consider utilising online fitness classes/sessions provided?
	Yes
	No

	If no, please explain:

Contact Centre

	Was your experience in contacting leisure to book a fitness session/class an overall positive experience?
	Yes
	No

	If no, please explain:

	Was your enquiry answered promptly?
	Yes
	No

	If no, please explain:

	How often do you call to book a session?
	Always
	Sometimes
	Never

	Do you usually just arrive at a leisure centre hoping that there will be a space in a fitness session/class?
	Yes
	No

Investment & better use of technology

	Do you have access to the internet?
	Yes
	No

	Do you have a smartphone?
	Yes
	No

	Would you use an app to make bookings/payments for leisure servies if this was an option?
	Yes
	No

	Are you aware of our online booking facility?
	Yes
	No

	Have you ever booked any sessions/classes online?
	Yes
	No

	If yes, would you recommend this booking method to a friend?

	If no, please explain and give details how this facility could be Improved?

	How would you prefer to make a booking?
		Yes		No
	Online	Online Yes		Online No
	By Phone	By Phone Yes		By Phone No
	By App	By App Yes		By App No
	Face to Face	Face to Face Yes		Face to Face No

	Would you like to receive more advertising information and special offers on leisure services?
	Yes
	No

	How would you prefer to receive this information?
	Email
	Text Message
	Letter
	Social Media/Website

Cash Payments

	How do you currently pay for your leisure services?
	Cash
	Card
	Direct Debit

	Please provide any suggestions on how we could improve your leisure centre experiences?

Please answer the next set of questions for monitoring purposes only

	Gender
	Female
	Male
	Prefer not to say

	Age Group
	15 years & under
	16 - 24 years
	25 - 39 years
	40 - 54 years
	55 - 64 years
	65 years & over

	Ethnicity
	--Click Here--Asian - IndianAsian - PakistanAsian - OtherBlack AfricanBlack OtherChineseChinese otherFilipinoGypsy TravellerWhiteMixed White/BlackMixed White/AsianMixed White/Other

Thank you for your Feedback

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