If you are unhappy with the service you received from Conwy County Borough Council, you can complain to any member of our staff.
First speak to the people involved. For example, if the complaint is about a public facility like a theatre or leisure centre, ask to speak to the supervisor or duty manager. In most cases, the person you speak to can sort out your complaint easily and you will not need to take any further action.
Or you can fill in the online complaints form
Or you can contact:
Complaints Unit,
PO Box 1,
Conwy,
LL30 9GN
Phone: 01492 576070 (calls to this number will be recorded)
Email: complaints@conwy.gov.uk
Please note: Not all complaints can be dealt with through our complaints policy. Please read the list below before sending us your complaint.
| Issue you may have | What you should do |
|---|
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Reporting a problem
|
Speak to the service involved
|
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Something where you have a right of appeal
|
Follow the appeal process
|
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Concerns about other organisations such as NHS, Police, Town or Community Council
|
Refer to the correct organisation
|
|
1) Concern about a Councillor’s behaviour
|
Refer to the Ombudsman at:
Public Services Ombudsman for Wales,
1 Ffordd yr Hen Gae,
Pencoed,
CF35 5LJ
|
|
or
|
|
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2) Unhappy with the outcome of our complaints process at the end of stage 2
|
e-mail: ask@ombudsman-wales.org.uk
Web: www.ombudsman-wales.org.uk
Phone: 0300 790 0203
|
|
Concerns about Social Care
|
Refer to Social Care complaints at:
Statutory Complaints Officer
Social Care
PO Box 1
Conwy
LL30 9GN
Phone: 01492 574078
e-mail cssc@conwy.gov.uk
|
|
Issues to do with Freedom of Information and Data Protection
|
Refer to Information Governance Unit:
Information Governance Manager
Conwy County Borough Council
Bodlondeb
Conwy
LL32 8DU
Phone: 01492 576070
info-gov.unit@conwy.gov.uk
|
|
Concerns about a school
|
Refer to the school directly
|
|
Concerns relating to an outside organisation where an Officer or Member of the Council represents the Council on that organisation
|
Refer to the organisation directly
|
|
Concerns relating to an issue where there are current legal proceedings
|
Wait until proceedings are concluded
|