If you wish to know more about the decision or believe the decision is incorrect you can request a Statement of Reasons. This would need to be requested in writing to the Benefit Office (address below) or via email within one calendar month of the original decision date.
If you wish to ask the Benefit Office to reconsider the original decision you should contact the Benefit Office (address below) in writing or via email within one calendar month of the original decision (or date given to you if you have requested a Statement of Reasons) and request the decision is reconsidered. Please give the full reason why you think the decision is incorrect. The reconsideration would be carried out by a different Officer than had made the original decision and you would be informed in writing of the outcome.
If you are unhappy with the reconsideration outcome you can request an Appeal by completing the Appeals Form. The form can be printed from the web site or you can request a paper form, from the Benefit Office (address below). The Appeal Form will need to be completed and returned to the Benefit Office (address below) within one calendar month of the reconsideration decision.
You also have the option of not asking the Benefit Office to reconsider the original decision, but go straight to requesting an Appeal. This would need to be requested by completing the Appeals Form. The form can be printed from the web site or you can request a paper form, from the Benefit Office (address below). The Appeal Form will need to be completed and returned to the Benefit Office (address below) within one calendar month of the reconsideration decision.
Appeals are considered by H M Courts & Tribunal Service who are completely independent of the Local Authority. Please download the Appeals Leaflet / Form for details on how to Appeal.
Benefit Office Address for written correspondence:
Benefits Section
PO Box 1
Conwy
LL30 9GN
Visiting Address:
Coed Pella
Conway Road
Colwyn Bay
LL29 7AZ