Transport for Learners – Frequently Asked Questions

Once you have received a letter from Education Services, confirming your child's eligibility, the Home to School Transport Arrangements Team will confirm the arrangements in writing. Should you have any queries about the arrangements please contact the Home to School Transport Arrangements section by home2school@conwy.gov.ukor by calling 01492 577899.

Once you have received notification from Education Services, confirming your child's eligibility, the Home to School Transport Arrangements section will then process your travel pass within 10 working days. The travel pass will be sent via second class post to your home address along with the relevant bus timetable. This pass will be valid for the duration of your child's compulsory education.

Should you have any queries about the arrangements please contact the Home to School Transport Arrangements section by e-mailing home2school@conwy.gov.ukor by calling 01492 577899.

If your child is currently eligible for transport but has changed address &/or changed school you must notify us of the new details immediately. You can do this be completing a new transport form, by e-mailing transportapplications@conwy.gov.uk or by calling 01492 575595/575074

If your child is eligible for school transport and is due to move to the next school year at the same school, the council will automatically update your details and continue to make the necessary travel arrangements providing your home address has not changed.

If your child's travel pass has been lost or damaged it must be replaced immediately. There is a £5.00 charge to replace each card that is lost or damaged. You can order a replacement by asking at your child's school reception or by contacting the Home to School Transport Arrangements section by e-mailing home2school@conwy.gov.uk or by calling 01492 577899. The replacement pass will be posted to your home address following receipt of the £5.00 replacement charge.

Please notify the Council whenever there is a problem so that they can follow up the complaint immediately. To submit a complaint please contact the Home to School Transport Arrangements section by e-mailing home2school@conwy.gov.uk or by calling 01492 577899.

The distance is measured from the child's home to the nearest school gate by the shortest available walking route. The distance is measured using a computerised mapping system.

Any appeal must be made in writing and addressed to:

Head of Education Services
Education Services
PO Box 1
Conwy
LL30 9GN

You may also forward your request by emailing: transportapplications@conwy.gov.uk stating your reasons for the appeal and providing any relevant documentation to support your case.