Enforcement Agents

If you have not made a suitable arrangement the Council has the power under a Liability Order, to use an enforcement agent to collect the debt.  Any arrangement made at this stage must be made with the enforcement agent. This course of action will incur further costs which are added to the amount you owe. 

Enforcement Agent fees

Compliance stage: £75 is added to each liability order as soon as we pass it to the Enforcement Agent. You must pay this fee before you pay your debt.

Enforcement stage: £235. If the debt is more than £1500, you will also be charged 7.5% of the amount over £1500. This fee is payable on the first visit to your property.

Sale or disposal stage: £110. If the debt is more than £1500, you will also be charged 7.5% of the amount over £1500. This fee is payable on the first visit to remove your goods.

The Enforcement Agent may also claim back reasonably incurred fees, such as the costs of storing goods and locksmith’s fees.

How to pay what you owe

Select Conwy Enforcement - you will need your 9 digit enforcement reference.

Automated telephone payment line: This is available 24 hours/7 days per week. Please call 0300 5000 955 and select option 8 for Conwy Enforcement. You will need your 9 digit enforcement reference.

Please use your 9 digit enforcement reference as your payment reference.

If you would like to make an offer of payment:

How to contact the Enforcement Agents Office

Enforcement Agents Privacy Notice