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Home Resident Housing Empty Homes Customer charter and service standards Dealing with problematic empty properties

Empty Homes Service: Dealing with problematic empty properties


Summary (optional)
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The service we provide

  • We will deal with complaints about problematic empty properties in the County of Conwy.

What you can expect from us


We will:

  • Inspect the property that we receive a complaint about
  • Contact the owner of the property to discuss the property and try to take steps to bring the property back into use
  • Try to trace the owner if their whereabouts are not known
  • Work with Conwy Council’s enforcement teams to discuss the options available if the problem is having an impact on someone else’s property
  • We will work with the owner to try and ensure that the property comes back into use
  • Update you where possible.

What we need you to do

  • Provide us with as much information as possible when you report the property to us
  • Give us feedback on our service.

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