We have been working with local families to develop our ‘Family Support Standards’ – these set out what you can expect of us as a team. It’s important to us that you have a positive experience of working with us.
We will go through these with you when we start working with you, and answer any questions that you have
Your journey with us - what you can expect (PDF)
We also ask that you respect our staff and each other.
Information about you:
- We will explain what we do with the information that we have about you.
- We follow the Data Protection Act.
- We ask your permission before sharing any information about you
- We only share information without your permission if we are concerned about your safety, or the safety of someone else
For more information, please follow this link
https://www.conwy.gov.uk/en/Council/Access-to-Information/Privacy-Notices/How-Conwy-County-Borough-Council-uses-your-Information.aspx