Check up before you sign up
Conwy County Borough Council is reminding householders to fully check companies offering to install free or low cost energy efficiency equipment or other improvements in their homes.
The Council is asking Conwy residents to be vigilant and to double-check that the company they choose is legitimate. Consider looking on the Buy with Confidence website ( https://www.buywithconfidence.gov.uk/ ).
Everyone should check the credentials of any company that approaches them with a cold call or similar, even if they look genuine.
Anyone can fall victim to fraudsters and to scams of all kinds, so everybody needs to be vigilant. Don’t feel pressured to make a decision or to sign any documents, and always check with someone you trust for a second opinion.
Conwy’s Regulatory Services, Trading Standards team advises that householders do some research first by checking online reviews, looking for examples of previous work, and finding out if the company is accredited. They would also recommend, if possible, to get a few different quotes, and that you consider that cheapest quote might not always be the right choice.
Whilst not all doorstep traders are rogues, there are some who prey on the elderly or vulnerable members of society.
Top Tips
Do not agree to on-the-spot house repairs.
Do not make snap decisions. Take time to talk to someone you trust before you make a decision.
Do not sign away your rights; do not sign anything on the spot.
You have 14 days to cancel any purchase over £42 that you make in your home, this must be in writing. If someone won't give you written notice telling you how and to whom you must give your cancellation - they commit a criminal offence.
Be wary of special offers, or warnings that your house is unsafe.
It usually not that special, and don’t panic why has nobody else noticed it’s dangerous.
Always agree the price, payment arrangements and start/finish dates in writing before any work starts on your home.
Don't pay in full until you're completely satisfied with the work.
If you think, you've been cheated, are concerned about a trader, or have any doubts call…
Police: 101. (If you feel intimidated or threatened by any doorstep seller you should shut the door and call the police emergency number 999).
Citizens Advice Consumer Service: 0808 223 1133 www.citizensadvice.org.uk
Posted on 30/05/2024