Essential Website Maintenance – Thursday 9th January 2020

We will be carrying out essential website maintenance in the afternoon which will affect some functionality. We apologise in advance for any inconvenience the work may cause and will do all we can to keep disruption to an absolute minimum.

Private Hire Operator - Renewal


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A Private Hire Operators Licence is required by anyone who accepts or invites bookings made for private hire vehicles. A licensed private hire driver cannot accept fares unless it has first been booked through a licensed operator.
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Our new online process makes applying and renewing licences quicker and easier. As part of the ongoing modernisation of our licensing service. This means that you can apply for or renew an existing licence.

How to Apply

The applicant must sign a declaration to comply with all the operation licensing conditions. The Operator licence is valid for 5 years.

The online application form, supporting digitized document and the fee have to be submitted in order for the application to the accepted.

To complete the online application form, please have the following digitized documents.

You’ll need: 

Criminal Convictions & DBS service

You must be of good character. To establish this you will be required to undertake an 'enhanced' criminal records check from the Disclosure and Barring Service (DBS).

Conwy County Borough Council policy on criminal convictions (PDF)

The Disclosure and Barring Service (DBS) has an online subscription service that lets applicants keep their DBS certificates up to date.

register for the DBS update service

You can register for the update service at either the time that you apply for your DBS check or by using your original DBS certificate number when it has been issued (you must do this within 30 days of your DBS certificate being issued).

The Council has the discretion to grant or refuse the licence. Some applications may be referred to the Council’s General Licensing and Regulation Committee for determination.

Applicants will be notified of the outcome of their application in writing within 14 days of the decision being taken.

Legislation and Conditions

Processing and Timescales

Once all the paperwork has been received from the applicant and outside agencies. Attended the Child Sexual Exploitation awareness session and passed the Hackney Carriage Knowledge Test, the licence can take up to 28 days to be produced.

Appeal/Redress mechanisms:

The applicant would be able to appeal any decision by way of complaint to the Magistrates’ Court within 21 days of being notified of the Council’s decision.

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