We want to make sure:
- You receive a high quality service
- You are given advice on how to bring your empty property back into use
- Problematic empty properties are brought back into use where possible.
We will do this by:
- Listening, informing and advising
- Encouraging empty property owners to work with us
- Looking for solutions
- Being honest, friendly, respectful and helpful
- Delivering our services fairly.
Our customer charter and service standards are also available as a downloadable, printable leaflet in PDF format.
Next page: The service we provide